Senior Revenue Operations Specialist

ShipBobOnsite

As a member of the

ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location:

Remote - India

Shift:

CST hours

Role Description:

The Senior Revenue Operations Specialist will be a key member on our Revenue Operations team and will configure technical solutions for ShipBob’s internal stakeholders. This role will be required to configure the tools used in our tech stack as well as assist with scoping and documentation related activities. The Senior Revenue Operations Specialist adds value by providing front-line support to our users, which enables ShipBobbers to work more efficiently providing best-in-class supply chain and fulfillment.

This role reports to the Manager, Revenue Operations.

What you’ll do:

Provide front-line support including managing user access to tech stack and efficiently resolving internal user tickets.
Perform data analysis including usage analytics and pipeline analytics for our sales teams.
Participate in technical design sessions to develop solutions aligned with business objectives.
Support solution implementation in Salesforce and other tools.
Translate business requirements into processes that enable users to best leverage our tools and products.
Create and maintain documentation of business processes to leverage best practices.
Additional duties and responsibilities as necessary.

What you’ll bring to the table:

Exceptional Communication Skills: Demonstrated ability to effectively communicate and build relationships with colleagues and stakeholders across different teams.
Tech-Savvy: Proficient in using CRM software and other sales tools, Salesforce preferred, with the ability to quickly adapt to new technologies and platforms.
Team Player: Ability to work collaboratively within a team, contributing to a positive and productive team environment.
Time Management: Excellent organizational, time management and project management skills with the ability to balance multiple tasks and priorities effectively.
Adaptability: Flexibility and openness to change is crucial, with the ability to thrive in a fast-paced and dynamic work environment.
Preferred 3-5 years of experience in revenue operations or similar role.
Ability to clearly articulate technical topics to a non-technical audience.
Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants.

Perks & Benefits:

Medical, Term & Accidental Insurance
All Purpose Leave (casual & sick time): 12 days
Earned Leave: 15 days
Public Holiday: 12 days
Generous Maternity & Paternity Leave
Quarterly Wellness Day
Work From Home Allowance
See Our High-Performing Culture >>>Check us out on Instagram (@lifeatshipbob)

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia.

ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensationand training.

Life at ShipBob

Founded in 2014 and based in Chicago,�

Thrive Here & What We ValueHigh-performance culture and clear purpose | Collaborative environment where trust, open communication, and mutual respect motivate teams to reach new heights | Empowered team members who are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth | Commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability.</s> | Collaborative and supportive environment where team members and leaders alike are committed to helping each other succeed | High-performance culture where everyone is empowered to contribute to the mission with a clear understanding of their direct impact and accountability. | Goal-driven environment where success is measured in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. | Environment that values transparency at all levels, trust, open communication, and mutual respect motivates teams to reach new heights.</s> | High-performing culture with clear purpose and goal-driven environment | Collaborative and supportive team members and leaders alike | Trust, open communication, and mutual respect motivate teams to reach new heights.</s> | High-performing culture with clear purpose and goal-driven results | Collaborative environment where team members and leaders alike are committed to helping each other succeed | Transparency at all levels, trust, open communication, and mutual respect motivate teams to reach new heights.</s> | Empowered to contribute to mission with clear understanding of direct impact and accountability.</s> | Commitment to delivering results creates a goal-driven high-performance culture. | Encourages people from all backgrounds to apply to positions. | Embraces accountability and humility, pushes boundaries, and is motivated by challenging work.</s> | Recognition that people come with a wealth of experience and talent beyond just the technical requirements of a job</s> | Medical, Term & Accidental Insurance | All Purpose Leave (casual & sick time): 12 days | Earned Leave: 15 days | Public Holiday: 12 days | Generous Maternity & Paternity Leave | Quarterly Wellness Day | Work From Home Allowance</s> | Champion continuous learning and proactive innovation | Encourage team members to identify challenges and take ownership of initiatives that drive merchant, company and personal growth | Values collaboration and support, where team members and leaders alike are committed to helping each other succeed | Created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.</s> | Medical, Dental, Vision & Basic Life Insurance | Paid Maternity/Parental Leave Program | Flexible Time Off Program | Paid Sick Leave Floating Holidays (2 days/year) | Wellness Days (1 day/quarter) | 401K Match Comprehensive Benefits Package | Encouragement of continuous learning and proactive innovation.</s> | Collaborative mindset | Trust, open communication, mutual respect | High standards | Positive outcomes of work</s> | Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. | Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. | Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. | We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories. | High-performance culture where everyone is empowered to contribute to the mission with clear understanding of their direct impact and accountability | Environment where trust, open communication, and mutual respect motivate teams to reach new heights.</s> | Collaborative and support-driven environment where team members and leaders alike are committed to helping each other succeed. | Commitment to delivering results creates a goal-driven, high-performance culture where everyone is encouraged to set high standards and understand the importance of transparency at all levels.</s> | Wellness days, paid sick leave, floating holidays, and comprehensive benefits package | Pay for performance approach | Opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.</s> | Clear purpose and accountability | Location: 11200 Roosevelt Blvd, Suite 100, Philadelphia, PA 19116 | Compensation: $24/hour | Hours: 8am-4:30pm EDT, Monday-Friday</s> | Embrace accountability and humility, push boundaries, and are motivated by challenging work</s> | Goal-driven, high-performance culture where every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle complex problems we face in today’s global supply chain.</s> | Comprehensive Benefits Package</s> | We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. | Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain. | We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.</s> | High-Performance Culture and Clear Purpose</s> | Collaborative environment where team members and leaders alike are committed to helping each other succeed. | Recognition of people's diverse experiences and skills combined with passion as a key to innovation and excellence.</s> | Commitment to delivering results creates a goal-driven, high-performance culture where everyone is encouraged to help each other succeed | We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work.</s> | Commitment to delivering results creates a goal-driven, high-performance culture</s> | Commitment to delivering results creates a goal-driven high-performance culture where everyone is encouraged to set high standards and understand the importance of transparency at all levels.</s> | Goal-driven high-performance culture where everyone is empowered to contribute to our mission | Measurable success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.</s> | Measuring success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.</s> | Collaborative support where team members and leaders alike are committed to helping each other succeed. | Transparency at all levels with trust, open communication, and mutual respect motivating teams to reach new heights.</s> | Transparency at all levels, trust, open communication, and mutual respect motivate our teams to reach new heights.</s> | Goal-driven, high-performance culture where everyone is empowered to contribute to our mission. | Ownership mindset that champions continuous learning and proactive innovation.</s> | Compensation: $20.25 | Shift: 6:00 AM-4:30 PM Wednesday-Saturday | Location: Bethlehem, PA</s> | Goal-driven, high-performance culture where success is measured in tangible ways | Emphasis on continuous learning and proactive innovation | Encouragement for people from all backgrounds to apply to our positions | Recognition of the importance of transparency at all levels</s> | Encourages team members to identify challenges and take ownership of initiatives that drive merchant, company and personal growth | Commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to mission with clear understanding of their direct impact and accountability | Measures success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.</s> | Goal-driven, high-performance culture where every team member can see the positive outcomes of their work and celebrate shared victories.