The Manager, Retail Operations will oversee operations of both existing and new Community Hubs, ensuring efficiency, consistency, and scalability. They will be responsible for building, guiding and supporting Retail Operations while implementing systems, processes, and best practices to optimize performance.
As a key member of the Community Hub team, this role will be hands-on, leading initiatives related to daily operations, inventory management, payroll, productivity and profitability. The Manager will support both new store openings (NSOs) and ongoing operations in existing Hubs to drive efficiency and improve sales performance. This role reports directly to the SVP of Community Hubs and is a strategic partner to senior leadership.
What You’ll Do:
- Retail Performance & Standards
- Maintain and optimize performance tools, including Shopify, Stocky, internal reporting, and future tools as implemented.
- Regularly evaluate store operations and recommend process improvements to enhance efficiency
- Support company initiatives and strategies, provide recommendations, and train and implement as necessary
- Ensures impeccable back-of-house standards and processes are trained to and adhered to in stores
- Own the operational training process and platform for General Managers. Train the trainers.
- New Store Openings
- Manage the NSO budget, including supplies, IT equipment, PIPP, systems, and vinyls, ensuring cost efficiency.
- Analyze spending and identify opportunities for operational improvements.
- Responsible for cross-functional communication from pre-opening to post-opening
- Manage the new store opening process of receiving shipment and setting up BOH, store systems, and operational trainings for new store team
- Present the technology footprint for all store initiatives: NSOs, Mobile and existing Community Hubs
- Uphold vendor relationships to ensure proper installs mitigating issues and risks to timelines
- Support onsite as needed throughout the NSO process
- Responsible for leading store operations training during new store openings inclusive of systems, policy and procedure review, etc.
- Partner with SVP/Merch in coordinating small scale layout improvements such as fixture updates and special project installs
- Policy And Procedures
- Manage/establish updates and training related to the Retail Policy and Procedure, BOH SOP’s and company operational standards / practices
- Ensure all retail operational policies and procedures are established, modified as needed and adhered to
- Store Facilities
- Work closely with Community Hub Project Manager in reference or tickets and timely resolution to issues
- Maintain status update of costs and review with SVP of Community Hubs
- Financial
- Ensure stores control store operational expenses and keep accurate records i.e. store supply budget & NSO budget
- Ensure proper procedures are being met in reference to cash (cash pick up), credit cards, and petty cash
- Manage and maintain inventory controls in reference to physical inventory, stock adjustments, cycle counts, reconciliation, and other duties
- Work with Merch/Inventory Planning and Data team to resolve inventory issues/answer questions to support
- Report on shrink, damages, known loss for stores and the impact on inventory each month and at the end of every year
- Support DTC and Store Management with the scheduling and coordination of inventory and cycle counts.
- Provide support and training to stores as it relates to proper inventory preparation.
- Assist store teams in reconciling inventory discrepancies.
- Ensure accurate monthly cycle counts are completed and negative on-hands reconciled weekly
- Partner with Inventory Planning team and support RTVs and Transfers as necessary
- Asset Protection
- Support asset protection in all areas of risk management, physical security, store cash controls, inventory management, inter-store communication, and audits.
- Support training in asset protection
- Train retail team on the pos system and all in-store technology
- Partner with Engineering and Systems Applications partners to ensure efficiency and use of all in-store technology
- Support stores on training of new system roll-outs
Qualifications:
- 5+ years of experience in retail operations, multi-store management, or retail project management, preferably in a high-growth or specialty retail environment.
- Proven expertise in inventory management, operational process improvement, and financial controls.
- Strong proficiency in retail systems and tools (e.g., Shopify, Stocky, POS systems, workforce management software).
- Experience leading new store openings, including cross-functional coordination, budgeting, and operational setup.
- Strong critical thinking, organizational, and analytical ability with impeccable attention to detail
- Experienced in project management tools and methodology
- Proven communication skills with cross-functional partners and executive audiences
- Self-starter with strong desire to spend time in stores understanding stakeholder impact
- Travel to Retail Store locations and NSOs, required
- Preferably located within a commutable distance to our Los Angeles or Philadelphia based retail store
FIGS Compensation and Benefits
Pay Range
- At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $100,000 and $125,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.
Additional Compensation and Benefits
- Equity: Eligible FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan
- Annual bonus: This position is eligible to participate in the FIGS annual bonus program
- Other compensation and benefits offered include:
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- FIGS sponsored Uber Eats voucher for in-office weeks
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…
*Benefits eligibility is determined by hour requirements and length of service
A little bit about us…
FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers.
Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry’s category-defining healthcare apparel and lifestyle brand.Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.
FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
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